FAQS
Looks like you may have a question, and we've got answers!!
If there is something we haven’t covered, or if you’d like to talk to a real person, we would love to hear from you.
Email us at info@wearswoop.com and we’ll get back to you within 48 hrs, M-F.
RETURNS
RETURN POLICY + PROCESS
- Returns and exchanges can be requested within 30 days of the date your package is marked as delivered by the shipping carrier. All returned items must be unwashed, unworn, undamaged, and in their original, clean condition, free of any signs of wear or use.
- Ready to start a return or exchange? Click here to get started! If you run into any issues, reach out to us at returns@wearswoop.com. We're happy to help!
- Return and exchange shipping costs are the responsibility of the customer. Customers are responsible for the cost of shipping items back to SWOOP, as well as any applicable shipping costs for exchanged items.
- Received the wrong item or something defective? We've got you covered! If your order arrives damaged, defective, or incorrect, please email returns@wearswoop.com so we can make it right. In these cases, SWOOP will cover any necessary return or replacement shipping costs.
- All items marked FINAL SALE are not eligible for return or exchange.
- Refunds, store credits, and exchanges will be processed within 5 business days of receiving your return at our warehouse, provided the items pass inspection and meet our return eligibility requirements.
- While we do our best to accommodate exchanges, direct exchanges are not guaranteed due to limited inventory availability.
- If you purchased an item using a discount code, your refund will reflect the proportionally discounted price paid, not the item's original full price.
- Items returned damaged or without prior authorization will be sent back to the customer, unless the damage was reported as a defect and approved by our team.
- Digital gift cards are non-refundable.
SHIPPING
GENERAL SHIPPING
— Orders are sent Monday through Friday, excluding holidays.
— Shipping is free for orders over $175; otherwise, shipping is a $9.95 flat rate.
— Orders are expected to arrive within 7-10 days from being shipped.
— We want to keep the USPS in business, so we ship all of our packages there!
— Unfortunately at this time we do not ship out of the US….but we are working on it!
— And we don’t charge you more for living in Alaska or Hawaii!!
WHERE IS MY ORDER?
After your order has shipped, you will receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active, and USPS orders may experience delays. We also are based in Alaska, so sometimes things can take a little longer! It is the largest state in the nation!
MY TRACKING No. SAYS DELIVERED, BUT IT IS NO WHERE TO BE FOUND.
— Check your mailbox! Lucky for us, most of our products are small and our packages typically fit in small envelopes. We do make bras + underwear after all!
—- If the package isn’t in your mailbox, ask your partner, roommate, or a well meaning neighbor, who may have received the package on your behalf without letting you know.
—- While we can’t take responsibility for shipments that have arrived, but are misplaced, we will do our best to help you out! Email us at info@wearswoop.com with any questions.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
— Handmade items typically ship 1-2 weeks after being placed.
— Our manufactured items typically ship within 1-2 business days after they have been placed.
FIT GUIDE
SEE ABOUT PAGE FOR SIZING
PRODUCT INFORMATION
WHERE DO WE MAKE OUR PRODUCTS
Our handmade line is made right here in Alaska! Believe us, it truly is made with LOVE. Our manufactured line was developed to offer a lower price point so most women can afford our products. Our overseas manufacturer in China practices labor and environmental standards that we can be proud of. Additionally, the factory is an all in one. Meaning, fabric mill, cut, make + quality checks are all done the same building reducing our carbon footprint immensely!
WEAR + CARE
WEAR: Rotate, rotate, and then rotate again! Bras need time to breathe. It's an elastic thing! We recommend rotating them every other day or so to give them time to readjust and lengthen the life of the garment.
CARE: Machine wash, dry flat. END OF STORY. You paid a lot of money for these garments, let's have them last!
REPLENISH: Our bras have a shelf-life of about 12 months with good wear + care. Replacing your bras yearly is best practice — sort of like those white shirts with armpit stains (yuck!). Underwear restock cycle is about the same. Your new undergarment mantra, “Out with the old, in with the new!” Because, really, who wants to wear old undergarments anyway?
THE ITEM I WANT IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE AGAIN?
We don’t reprint patterns, so once a print sells out, it’s gone for good! If you missed one you love, check our Store Locator to see if one of our retail partners near you might still have it in stock.
GIFTS
SWOOP gift cards can be purchased here. Our gift cards are delivered immediately + electronically to the email provided. And your gift card will never expire — but, there is no time like the present to do some shopping!